FeedbackBuddy 2.0: feedback for every online business
FeedbackBuddy started as a post-purchase survey app for Shopify. Today it becomes a standalone feedback platform for any online business: SaaS products, WordPress and WooCommerce sites, Shopify stores, and anything with a website.
Collect feedback anywhere
- Website popup and inline surveys with a one-line JavaScript snippet, plus a WordPress plugin
- Hosted survey links you can share anywhere
- Email broadcasts and automated post-purchase emails with clickable in-email ratings, sent through your own provider (Postmark, Resend, SendGrid, Mailgun and more, or any SMTP server)
- Shopify thank-you and order status pages, as before; email surveys for Shopify stores open inside your store
Better surveys
- 11 question types, including NPS, scale, emoji, yes/no and email
- Branching and follow-up questions
- Images and files on questions, and picture-choice answers
- Targeting by first order, order value, customer tags, products, URL rules, sampling and once per customer
Understand the answers
- Per-campaign reports with NPS and CSAT, distributions, trends and filters
- AI sentiment, topic and urgency tags on every response
- AI insight summaries, "ask your feedback" Q&A and an AI survey generator
- Daily digests and alerts in Slack, Discord and Microsoft Teams; daily and weekly summary emails for the team
- CSV export, and links from each response to its source such as the Shopify order
For teams and developers
- Organizations with owners, admins, staff and viewers; sign in with email, Google or Apple
- REST API, GraphQL and signed webhooks
- New pricing: Free (up to 10 feedback responses a day) and Pro at $29.99/month or $290/year with unlimited responses. Free on Shopify development stores
Already a Shopify customer? Your store, campaigns and responses carry over. Open the app and connect your store to an account to get started.